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Microsoft Is Struggling to Sell Copilot to Corporations - because Their Employees Want ChatGPT Instead

  • Microsoft has struggled to sell its AI assistant Copilot to businesses since its November 2023 launch as employees prefer OpenAI's ChatGPT instead.
  • This difficulty stems from ChatGPT's year-earlier launch, its dominant market position, and employees’ prior home use of ChatGPT before Copilot was available.
  • Amgen invested in a Copilot license covering 20,000 users, yet many employees continue to choose ChatGPT for their work. Similarly, at Bain & Co, although a smaller number of staff regularly access Copilot, ChatGPT remains the preferred tool for a variety of tasks.
  • Copilot has around 20 million weekly users, while ChatGPT boasts nearly 800 million. Microsoft executives have admitted that some updates to their models do not always result in improvements.
  • As tensions rise, Microsoft and OpenAI are in ongoing talks but face a power struggle over control and profit-sharing that could lead to legal battles and reshape AI partnerships.
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Microsoft has a problem with ChatGPT. In the enterprise world, Copilot is in direct competition with OpenAI's bot, which is simpler to use and more user-friendly than the Windows software maker's cumbersome software.

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  • 40% of the sources lean Left, 40% of the sources are Center
40% Center
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Computerworld broke the news in on Tuesday, June 24, 2025.
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