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Microsoft Is Struggling to Sell Copilot to Corporations - because Their Employees Want ChatGPT Instead

Microsoft has struggled to sell its AI assistant Copilot to businesses since its November 2023 launch as employees prefer OpenAI's ChatGPT instead.
This difficulty stems from ChatGPT's year-earlier launch, its dominant market position, and employees’ prior home use of ChatGPT before Copilot was available.
Amgen invested in a Copilot license covering 20,000 users, yet many employees continue to choose ChatGPT for their work. Similarly, at Bain & Co, although a smaller number of staff regularly access Copilot, ChatGPT remains the preferred tool for a variety of tasks.
Copilot has around 20 million weekly users, while ChatGPT boasts nearly 800 million. Microsoft executives have admitted that some updates to their models do not always result in improvements.
As tensions rise, Microsoft and OpenAI are in ongoing talks but face a power struggle over control and profit-sharing that could lead to legal battles and reshape AI partnerships.

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Microsoft Is Having an Incredibly Embarrassing Problem With Its AI

Despite investing tens of billions of dollars into OpenAI, tech giant Microsoft has a problem: it's in direct competition with its business partner, and OpenAI is winning. As Bloomberg reports, Microsoft salespeople are having trouble wooing both potential and existing customers with the company's Copilot, its AI assistant built on OpenAI's tech. Basically, it feels like a worse version of ChatGPT — which has a free version online. Some companie…

11 days ago

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Tom's Guide

Center

Microsoft reportedly 'struggling' to convince companies to buy Copilot — yup, employees prefer ChatGPT

Microsoft's Copilot adoption is being held up by users of prospective buyers wanting to use ChatGPT instead, a new report has claimed.

11 days ago

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Australian Financial Review

Lean Right

The godfather of Microsoft’s AI push reveals his next big calls

Microsoft’s Copilot revolution started at GitHub, which is run by Thomas Dohmke. He explains what’s coming next – and why it’s not all bad news for humans.

12 days ago·Sydney, Australia

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Tech Radar

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technewstube.com

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Microsoft is struggling to sell Copilot to corporations - because their employees want ChatGPT instead

Microsoft wants more workers to make the switch to Copilot, but is finding it a struggle.

12 days ago·United Kingdom

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sherwood.news

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Microsoft is pushing Copilot, but everyone just wants ChatGPT

Tensions are reportedly running high between Microsoft and OpenAI, straining their $14 billion partnership. Microsoft’s enterprise customers are choosing ChatGPT over Copilot.

13 days ago

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01net

Even at Work, Chatgpt Hurts Copilot

Microsoft has a problem with ChatGPT. In the enterprise world, Copilot is in direct competition with OpenAI's bot, which is simpler to use and more user-friendly than the Windows software maker's cumbersome software.

10 days ago

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