Memphis 311 call center overwhelmed, residents face long waits

Memphis 311 call center overwhelmed, residents face long waits

MEMPHIS, Tenn. -- WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling WREG that connecting has been a big problem, from no answers to no action, picking up debris. On the  4th Floor of Memphis City Hall, a small staff is busy answering the phone. "Can I have the address you are calling about?" Memphis residents …