Memorial Hospital board discusses customer service, patient support initiatives - The Post-Searchlight

Memorial Hospital board discusses customer service, patient support initiatives - The Post-Searchlight

On Tuesday, June 17, Memorial Hospital and Manor held its monthly board meeting. Chief Financial Officer David Paugh opened the meeting by announcing that the hospital’s audit report is expected to be available in September. Chief Nursing Officer Lori Eubanks followed with the CNO report, focusing on initiatives to enhance customer service. These included improved phone etiquette, friendly greetings, personally escorting visitors, and encouragin…