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MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division

Mark Misczak brings 35 years of federal disaster and customer experience expertise to lead MCI’s spinout of AiCX.com as a Tier-5 AI XaaS provider targeting multiple markets.

  • Mark Misczak has been appointed as President of MCI, effective immediately, as announced by the company.
  • Misczak will help expand MCI's public-sector division, MCI Federal Services, into the nine-figure range and guide the spinout of AiCX.com.
  • Under Misczak's leadership, MCI aims to enhance its role as a provider of AI-infused business-process management and customer-experience solutions.
  • Misczak expressed his honor in joining MCI at a transformative moment for the AI CX and BPM/BPO space.
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The Bakersfield Californian broke the news in Bakersfield, United States on Thursday, November 27, 2025.
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