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Marriott Let A Guest Check In To A Closed Hotel — And Its Reservation Guarantee Doesn’t Even Apply
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Marriott Let A Guest Check In To A Closed Hotel — And Its Reservation Guarantee Doesn’t Even Apply
A Marriott guest used mobile check-in, arrived at the Fairfield Inn East Hartford, and found the hotel closed — with other would-be guests standing in the parking lot too. And Marriott’s Ultimate Reservation Guarantee does not apply when the hotel is not open, which is exactly when guests need it most.
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