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Man who burned hand on oatmeal in Air Canada lounge not entitled to compensation, B.C. tribunal rules

The B.C. Civil Resolution Tribunal ruled Air Canada not liable after a passenger’s $5,000 claim for burns from hot oatmeal in the Maple Leaf Lounge was dismissed.

  • On Friday, the B.C. Civil Resolution Tribunal dismissed the applicant's claim and found Air Canada not responsible for the burn caused by oatmeal at the Maple Leaf Lounge, Vancouver International Airport on May 11, 2023.
  • The traveller said he ladled oatmeal from a heated self-serve container, which splashed and `immediately caused intense pain`; he argued the heater's manual required trained staff, but the tribunal found no serving instructions or required supervision.
  • He sought $2,201.01 for medical costs and $2,797.79 for pain and suffering after medical records diagnosed first- and second-degree burns at a medical centre in Las Vegas.
  • Alison Wake wrote that the OLA requires reasonableness, not perfection, and the applicant did not prove an objectively unreasonable risk; she also ruled the Montreal Convention did not apply as Mr. Hannon was not `in the course of embarking` when injured.
  • The applicant said staff told him there was no first aid kit, while Air Canada submitted an email showing a WorkSafeBC Level 1 first aid kit without burn ointment; the tribunal found no evidence it would have reduced Mr. Hannon's injuries.
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CTV News broke the news in Canada on Monday, January 26, 2026.
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