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Major UK toy retailer introduces £2 fee for customers under new rule
Customers who miss the collection window will be charged £2, and Smyths says refunds on the remaining balance can take up to five working days.
- Smyths Toys Superstores has introduced a £2 non-collection fee for click and collect orders not retrieved within two days of placement.
- The retailer operates more than 120 stores in Ireland and beyond, with more than 300 locations across Europe, requiring inventory management systems.
- Under these new terms, uncollected orders are automatically cancelled; Smyths Toys specified the "non-collection fee does not apply to pre-orders or partial/short-picked orders."
- Customers awaiting refunds should note the release of remaining funds can take up to five working days, a process outside Smyths Toys's control.
- Despite operational shifts, Smyths Toys recently announced plans for a new High Wycombe store while maintaining status as the "fastest growing toy retailer.
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Total News Sources13
Leaning Left1Leaning Right0Center12Last UpdatedBias Distribution92% Center
Bias Distribution
- 92% of the sources are Center
92% Center
C 92%
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