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UK Retailer Hires Undercover Detectives in some Stores to Combat Shoplifting
The retailer is also using on-body cameras and retail crime data as shop thefts in England and Wales rose about 20%, officials said.
Holland & Barrett has hired plainclothes private detectives to patrol high-crime stores, a measure Group Chief Executive Anthony Houghton deemed necessary, stating, "It's awful that we have to do this."
Staff now wear on-body cameras following a reported "rise in incidents directed at colleagues," with Manuka honey and protein powders among the most frequently stolen items at the retailer.
Figures from March show a year-on-year increase in shop thefts of about 20% across England and Wales, prompting British Retail Consortium adviser Lucy Whing to warn that organized criminal gangs systematically target stores.
Co-Op fitted GPS trackers to products like Cumberland sausages, reducing retail crime by 21%, while Greggs removed display cabinets at targeted London stores back in April to combat similar theft issues.
Holland & Barrett is working with Auror, a retail crime intelligence firm, to supply data on stores most at risk, as better intelligence-sharing and robust enforcement become critical to combating organized theft.