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Shabana Mahmood to announce police overhaul - with 999 response targets and cuts to 'red tape'

New national standards require 999 calls answered within 10 seconds and serious incidents reached within 15 to 20 minutes to improve police accountability and response, Home Office said.

  • On Monday Home Secretary Shabana Mahmood announced national response targets, including answering 999 calls within 10 seconds and attending incidents within 15 minutes in cities, creating the `Britain's FBI` National Police Service.
  • Rising reports of unpunished everyday crime prompted reforms to restore neighbourhood policing and cut red tape, as the Home Office argues the officer maintenance grant encouraged local police forces to place uniformed officers in admin roles.
  • Officials note that many forces already have targets but the Home Office said there is no mechanism to hold local police forces accountable to those standards.
  • If forces fail to meet targets the home secretary will send in experts from high-performing forces, and police officers will be required to hold and renew a `licence to practice` with ongoing training.
  • Alongside targets the government is highlighting investments and staffing trends such as the �7m investment to tackle shoplifting, with support-role officers rising to more than 12,600 while front-line numbers have fallen by 4,000 by March this year.
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ITV broke the news in London, United Kingdom on Sunday, January 25, 2026.
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