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M&S Shoppers Given 'Thank You Gesture' After Cyber Attack - Liverpool Echo

WALES, UNITED KINGDOM, JUL 17 – M&S restored its Sparks loyalty program after a six-week suspension due to a cyber attack and is offering over 1.8 million birthday treats and increased staff discounts as customer rewards.

  • In a July 17, 2025 update, M&S announced its Sparks membership is "fully back online", offering thank-you treats and rewards after a 12-week suspension.
  • In April, M&S suffered severe disruptions from a cyber attack, as hackers exploited a flaw in a file transfer tool via a third-party payroll provider, triggering a six-week online outage.
  • Members receive over 1.8 million birthday treats across various products, and the Sparks Coffee Stamp scheme will soon be reinstated in M&S cafés.
  • Meanwhile, 63,000 staff receive a 30% discount for four days, and over 2,500 external contractors get a 10% discount outside Christmas.
  • Following the arrests, four young suspects were bailed on June 16, 2025, and systems are expected to fully recover by August.
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M&S says Sparks membership deals ‘fully back online’ after hack

It is understood M&S expects to restart its outstanding operations – online beauty and click and collect sales – in the coming weeks.

·Newport, United Kingdom
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kamcity.com broke the news in on Thursday, July 17, 2025.
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