M&S Shoppers Given 'Thank You Gesture' After Cyber Attack - Liverpool Echo
WALES, UNITED KINGDOM, JUL 17 – M&S restored its Sparks loyalty program after a six-week suspension due to a cyber attack and is offering over 1.8 million birthday treats and increased staff discounts as customer rewards.
- In a July 17, 2025 update, M&S announced its Sparks membership is "fully back online", offering thank-you treats and rewards after a 12-week suspension.
- In April, M&S suffered severe disruptions from a cyber attack, as hackers exploited a flaw in a file transfer tool via a third-party payroll provider, triggering a six-week online outage.
- Members receive over 1.8 million birthday treats across various products, and the Sparks Coffee Stamp scheme will soon be reinstated in M&S cafés.
- Meanwhile, 63,000 staff receive a 30% discount for four days, and over 2,500 external contractors get a 10% discount outside Christmas.
- Following the arrests, four young suspects were bailed on June 16, 2025, and systems are expected to fully recover by August.
24 Articles
24 Articles
M&S issues update on stock levels in stores after cyber attack
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Co-op and M&S reach out to customers and other groups following cyber-attacks - InternetRetailing
The Co-op and M&S have both reached out to customers and other groups in the wake of the cyber attacks that hit both businesses in April. The attacks caused widespread disruption for both – and the companies recently reported their learnings to Parliament. The Co-op says it is taking a “co-operative” approach to hacking by seeking to engage teenagers with cyber skills in cybersecurity, rather than being drawn into hacking. M&S is offering membe…
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