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Locked out of my rental in Italy. Why won't Booking.com help me?

Summary by McKenzie River Reflections
I recently used Booking.com to reserve an apartment in Menaggio, Italy, for two nights. I decided to use Booking.com because of its reputation and the property's positive reviews. Before I left, I noticed the ratings for this place had tanked, and I nervously reached out to Booking.com, letting them know my concern and to make sure they would stand behind the booking. They said they would....
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McKenzie River Reflections broke the news in McKenzie Bridge, United States on Tuesday, April 1, 2025.
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