When Does Customer Service Have Life and Death Stakes? At the Social Security Administration.

Life and death stakes: Longtime employee sounds alarm at Social Security agency

Is good customer service important? Think of the relief you get when someone helps you exchange a poorly fitting dress or reverse a faulty charge. Now imagine when you’re at risk of being evicted or going a month without money for groceries.That’s the kind of customer service I do. I work for Social Security Administration in Wilkes Barre.Every day, my colleagues and I in Pennsylvania and across the country make sure people receive their benefit…

When does customer service have life and death stakes? At the Social Security Administration.

The Social Security Administration has announced that it would “soon implement agency-wide organizational restructuring that will include significant workforce reductions." (Photo illustration by iStock/Getty Images Plus)Is good customer service important? Think of the relief you get when someone helps you exchange a poorly fitting dress or reverse a faulty charge. Now imagine when you’re at risk of being evicted or going a month without money f…