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Sainsbury's Big October 2025 Change Nectar Scheme Sparks Backlash over 'Faffing'

Sainsbury's updates Nectar points redemption with QR codes in stores to enhance security, affecting most transactions except at Esso and pay-at-pump stations.

  • On Monday, October 27, Sainsbury's required the QR code in the Nectar app to collect and spend points at Sainsbury's stores and petrol stations, banning the Nectar app barcode for points.
  • Citing security, Sainsbury's said the change aims to maintain the security of customers' Nectar points after a surge in fraudulent vouchers last year, which led to police collaboration.
  • App users must update the Nectar app to access the QR code; Android users need to manually add their card to Google Wallet, while plastic Nectar card holders can still scan the barcode but must swipe at chip and PIN machines, with exceptions at petrol stations.
  • Shoppers reacted online, saying the new process is tedious, and a customer identified as Duncan said, `Nectar switching to QR codes is all very well but I couldn't spend points in store yesterday as till said spending was locked while app said unlocked.`
  • Members can obtain a Nectar card free online, in-store, or via the app, and exchange points for money off, with one point worth half a penny .
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Daily Express broke the news in United Kingdom on Tuesday, October 28, 2025.
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