Kaiser Nurses Say Technology Is Making Their Jobs — and Patient Care

Kaiser nurses say technology is making their jobs — and patient care

This story was originally published by CalMatters. Sign up for their newsletters. Kaiser Permanente nurses who answer advice and triage calls say their duty of care for patients is being increasingly threatened by workplace surveillance. Seven current and former nurses told CalMatters that those who spend more than 15 minutes on a call with a […]

Kaiser nurses say surveillance of them is undermining healthcare – The Markup

Call center nurses at the health giant said workplace surveillance tools and AI prioritize speed and cost savings over quality and safety. Kaiser Permanente advice nurse Raquel Alvarez Sanchez works from her home office in Santa Rosa on April 6, 2026. Kaiser Permanente nurses have raised concerns about the growing use of AI to monitor their work ahead of upcoming contract negotiations. Photo by Chad Surmick for CalMatters Kaiser Permanente nurs…

Kaiser Nurses Sound the Alarm That AI Surveillance Threatens Patient Care and Human Dignity

In the high-stakes world of healthcare, where lives hang in the balance with every call, Kaiser Permanente’s advice nurses are raising red flags about the rapid integration of artificial intelligence and workplace surveillance tools. Far from the promised efficiencies, these technologies appear to be squeezing the humanity out of nursing, prioritizing metrics and cost-cutting over compassionate care. Call center nurses at the massive nonprofit h…