A guest booked an Orlando JW Marriott partly because of an advertised resort amenity. After booking, the hotel told them it hadn’t been offered in two years. For better or for worse, resort fees are here to stay. And although it’s “nice” (/sarcasm) that your resort fee will cover local phone calls and 2 free bottled waters per day, there are some times when your resort fee may actually offer something of value. But what if a hotel advertises a c…
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