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Joint research on engagement and accountability published by CCW and Ofwat - Water Magazine
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Joint research on engagement and accountability published by CCW and Ofwat - Water Magazine
Joint research by the Consumer Council for Water (CCW) and Ofwat, has been published, exploring the themes of consumer engagement with water companies and accountability. Blue Marble was commissioned to look at how customers would expect water companies to engage with them and the ways in which people want to be able to hold them to account. The research found that increased company communications (to participants and the wider consumer base), w…
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