IRS Kiosks, Intended To Offer A Self-Serve Option For Taxpayers, Are Outdated And Broken

IRS Kiosks, Intended To Offer A Self-Serve Option For Taxpayers, Are Outdated And Broken

As part efforts to improve services for taxpayers, the IRS installed stand-alone booths—called kiosks—in Taxpayer Assistance Centers beginning in 2011. The problem? They rarely work.

IRS dumps kiosks at tax centers after watchdog found dozens of inoperable machines

The IRS is scrapping its self-service kiosk program at Taxpayer Assistance Centers after a watchdog flagged that many of the laptop-powered machines were inoperable.  The Treasury Inspector General for Tax Administration revealed in a report last week that the IRS decided to not exercise an option with the contractor charged with managing the 100 IRS kiosks at 37 Taxpayer Assistance Centers across the country. The computer terminals provided wal…

Many IRS Self-Help Kiosks Inoperable: Watchdog

Nearly half of the kiosks set up by the IRS to enable taxpayers to file tax returns and complete other services were inoperable or had an unknown status, a watchdog said in a new report. Of the 100 kiosks located across 37 taxpayer assistance centers, 40 were not operable, the Treasury Inspector General for Tax Administration said in the report released on Aug. 8. When the kiosks were not working, center managers submitted service requests to a …

IRS Scraps Kiosks at Taxpayer Assistance Centers After Many Were Found to Be Broken

The IRS is shutting down its self-service kiosk program at Taxpayer Assistance Centers after the Treasury Inspector General for Tax Administration expressed concerns to the agency that several of the computer terminals were unusable.

IRS to discontinue kiosks at Taxpayer Assistance Centers

The Internal Revenue Service doesn't plan to renew a $500,000 annual contract to repair the self-service kiosks at its walk-in Taxpayer Assistance Centers across the country after a contractor failed to keep many of them in working order and the kiosks were seeing less use by the public.