iQor CXBPO™ Launches Insights iQ™ to Deliver Predictive Intelligence Across the Customer Experience

iQor CXBPO™ Launches Insights iQ™ to Deliver Predictive Intelligence Across the Customer Experience

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Unlock the Power of Predictive and Generative AI with Einstein Studio: Agentforce Predictive Action

In today’s fast-paced business environment, staying ahead means making smarter, faster decisions. That’s where Predictive Action, the latest feature in Einstein Studio, comes in—bringing machine learning-powered insights directly into your customer interactions. By surfacing predictive insights – such as churn risk, lead quality, or impending support escalations – within Agentforce, companies can move from reactive interactions to proactive enga…

Predictive AI in Customer Experience: What Works Today

CX leaders are using predictive AI to drive loyalty, scale personalization and automate with empathy. Continue reading...