Investment giants face FCA probe as bereaved customers face 'poor service and delays'

Investment giants face FCA probe as bereaved customers face 'poor service and delays'

The Financial Conduct Authority (FCA) is launching an examination this month into whether investment firms are properly supporting customers who have lost loved ones.According to FCA research, just 47 per cent of bereaved individuals felt they received adequate assistance from financial providers.The regulator's assessment will scrutinise platforms, advisers and wealth managers, examining the entire customer journey from initial notification of …

FCA to review how advice firms deal with bereaved customers

The UK's financial regulator, the Financial Conduct Authority (FCA), is conducting a review into the support offered to berevead customers by advice firms, platforms and wealth management firms, it revealed today. The regulator carried out research which found just 47% of bereaved clients believed they received the right support following the death of a loved one. As a result, it said its review would look at how investment firms communicate wit…

FCA targets delays and poor service for bereaved clients

The Financial Conduct Authority (FCA) is launching a review into how consumer investment firms support bereaved customers, amid concerns many are not receiving the help they need. The regulator said the review will examine firms that advise, manage or administer investments, including advisers, wealth managers… The post FCA targets delays and poor service for bereaved clients appeared first on Money Marketing.

FCA reviewing how investment firms treat bereaved customers

Review is one of the Consumer Investments Regulatory Priorities The post FCA reviewing how investment firms treat bereaved customers appeared first on Investment International.