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Intercom Wants to End the Support-to-Sales Handoff Problem
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Intercom Wants to End the Support-to-Sales Handoff Problem
Intercom has launched Fin for Ecommerce, folding pre-purchase shopping assistance into the same AI agent already handling customer support for more than 8,000 businesses. In doing so, the company is taking another step toward its stated goal of replacing multi-agent setups with a single system across the entire customer lifecycle. The launch is aimed squarely at Shopify merchants. A customer can connect a store, and Fin syncs the product catalog…
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