Interacting With AI Might Make You Act 'More Robot-Like', Researchers Warn
Researchers say repeated customer-service AI use could push people toward smoother, algorithm-friendly communication, but the theory has not been tested experimentally.
6 Articles
6 Articles
Researchers Warn Interacting With Customer Service AI Could Cause 'Robotoid Humanness'
Interacting repeatedly with customer service AI could fundamentally alter how people communicate and present themselves, according to a theoretical study published in AI & Society on 19 August 2026. An international team of researchers from the University of Birmingham, Linnaeus University, and Aarhus University introduced the concept of 'robotoid humanness' to describe an emergent drift where users adapt their behaviour to match machine logic. …
AI becomes more human – but researchers warn: those who often talk to machines could communicate more and more robotically themselves.
We adapt to machines to facilitate dialogues (ANSA)
We know that artificial intelligence is changing modern life in countless ways, affecting everything from scientific research to student education. However, less
Research shows that the more time we spend with AI, the more we become robot-like.
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