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Insurance industry faces consumer skepticism despite recognized AI benefits, finds GlobalData survey

Summary by GlobalData
Global consumers unanimously acknowledge the benefits of deploying artificial intelligence (AI) tools in insurance yet are skeptical about their commercial rollout. Despite high satisfaction among users of AI tools, insurers must address trust issues and prioritize transparency, especially around AI-driven decisions and data privacy. Building consumer confidence will be key as AI becomes more integrated into insurance operations, according to a …
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Insurance industry faces consumer skepticism despite recognized AI benefits, finds GlobalData survey

Global consumers unanimously acknowledge the benefits of deploying artificial intelligence (AI) tools in insurance yet are skeptical about their commercial rollout. Despite high satisfaction among users of AI tools, insurers must address trust issues and prioritize transparency, especially around AI-driven decisions and data privacy. Building consumer confidence will be key as AI becomes more integrated into insurance operations, according to a …

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GlobalData broke the news in on Thursday, April 3, 2025.
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