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Inside the City’s 311 Service Center, Where Staff Fields the Public’s Questions, Requests & More
Summary by Watertown News
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Inside the City’s 311 Service Center, Where Staff Fields the Public’s Questions, Requests & More
Inside a small office in the back corner of City Hall sits the heart of Watertown’s 311 Service Center. The two-woman operation fields calls, texts, emails, and other messages about potholes, people trying to reach a City employee, and occasionally to report something strange they have just witnessed. The system is called 311 because that […]
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