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Inside Starbucks’ ‘coffeehouse of the future’: Its redesign to save the company

  • Starbucks CEO Brian Niccol is leading a redesign of the coffee chain to create more welcoming spaces, starting with a remodeled store in the Hamptons, which features plush seating and soft lighting.
  • Starbucks is planning to renovate 1,000 stores over the next year as part of a strategy to improve customer experience and combat declining sales.
  • Starbucks' chief operating officer, Mike Grams, commented on the need for comfortable seating to encourage customers to linger, acknowledging a shift away from this concept in recent years.
  • Meredith Sandland, Starbucks' chief coffeehouse development officer, mentioned that the redesign aims to create a warm, inviting atmosphere, likening it to a hotel lobby rather than a fast food restaurant.
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Fortune broke the news in New York, United States on Wednesday, June 25, 2025.
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