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IKEA customer told to keep sink dry when it starts rusting after just 11 months

After a year-long dispute, IKEA replaced a rusted sink for Alison Theaker, a resident of Kingsbridge, Devon, installing the new unit late last month to "ensure a positive outcome."
Theaker noticed rust on a sink installed just 11 months after purchasing a new kitchen; despite a five-year guarantee, IKEA initially denied her claim, attributing damage to "excess moisture."
During the process, a support representative suggested Theaker should have "kept the sink dry," which she found frustrating given her frequently used kitchen sink remained rust-free.
Resolving the issue required nearly a year of persistence, including five emails and two phone calls, prompting Theaker to ask, "How much has that cost IKEA?"
An IKEA spokesperson stated their assessment found no evidence of a wider product issue, describing the replacement as a "gesture of goodwill" provided on individual merit.

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