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Humanising Digital Banking | Nick Fahy, Cynergy Bank
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Humanising Digital Banking | Nick Fahy, Cynergy Bank
Nick Fahy, CEO of Cynergy Bank, says there’s a key difference between making processes digital and making the customer experience better. Both are part of going digital, but Fahy says they have different aims and need different ways of thinking. He says that making things digital is about efficiency and using tech to do things automatically and cut down on the processes people have to manually. It’s about how things are built and about making th…
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