HP realizes that mandatory 15-minute support call wait times isn’t good support

Ars Technica

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HP realizes that mandatory 15-minute support call wait times isn’t good support

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday. The publication cited internal communications it saw from February 18 that reportedly …

The Register

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HP adds 15 minutes waiting time for telephone support calls

Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'

winfuture.de

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While many companies have taken a long time to reduce the waiting time of customers during telephone support, HP is now taking a different approach. If you need help with problems with computers or printers, you should wait at least 15 minutes. (Continue reading)

Developpez.com

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HP accused of artificially extending the wait times of its customer service: it will now be necessary to wait at least 15 minutes in some countries, before talking to an advisor Customer services are often criticized for their endless wait times, but would HP take a new step by deliberately imposing a minimum of 15 minutes before responding to its customers' calls? This is revealed by a recent controversy that makes many users grin their teeth...

WebProNews

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HP Adds 15 Minutes to Phone Support to Push Customers to Digital Support Options

HP is adding 15 minutes to phone support calls in an effort to force customers to use digital options, rather than waiting for a representative. According to The Register, HP implemented the change on February 18 in five European countries, including France, Germany, Ireland, Italy, and the UK. “We want to inform you of a change in the NL IVR (natural language IVR) in some countries and languages for Consumer Print and Consumer PC customers in E…

Macitynet.it

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HP will impose at least 15 minutes of waiting on customers of its PCs and printers who contact technical support by phone. - on macitynet.it HP, at least 15 minutes of waiting regardless to obtain technical support by phone