The Internal Revenue Service may never be the government’s most popular agency, but it could have been the most efficient. In 2022, Congress passed the Inflation Reduction Act, which invested $80 billion to fix the IRS. In 2023, then-IRS Commissioner Danny Werfel submitted a 200-page modernization plan to Congress, promising a major overhaul of the agency’s processes and technology. Among these reforms was Direct File, which debuted in 2024. Th…