Consumer Panel Pulls Up MakeMyTrip For Failing Of Act On Fraudulent Transactions

Consumer panel pulls up MakeMyTrip for failing to act on fraudulent transactions; orders payout

Mumbai, Jul 2 (PTI) A consumer court has held MakeMyTrip (MMT) guilty of deficiency in service as well as adopting unfair trade practice for not acting on fraudulent transactions and deducting cancellation charges on a customer's air tickets as it asked the firm to pay him compensation.Observing the online travel firm "cannot shirk from its responsibility of keeping customers' financial and private details safe", it asked MMT to pay the remainin…

Consumer Panel Pulls Up MakeMyTrip For Failing Of Act On Fraudulent Transactions

A consumer court has held MakeMyTrip guilty of deficiency in service as well as adopting unfair trade practice for not acting on fraudulent transactions and deducting cancellation charges on a customer's air tickets as it asked the firm to pay him compensation.Observing the online travel firm 'cannot shirk from its responsibility of keeping customers' financial and private details safe', it asked MMT to pay the remaining airfare of Rs 61,608, re…

How is AI being used to detect unusual customer behavior & fraudulent transactions in real-time?

In an era of hyper-digital transactions and global commerce, it has been more difficult to detect fraud. Traditional rule-based systems simply cannot keep up with evolving, cunning schemes that constantly alter. Organizations are now turning to artificial intelligence (AI) in the shape of machine learning and sophisticated analytics to identify anomalous customer behavior and fraud […] The post How is AI being used to detect unusual customer beh…