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How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees
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1 Articles
How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees
Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
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