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How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

Summary by VentureBeat
Amex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant.
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

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How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

Amex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant.

·San Francisco, United States
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VentureBeat broke the news in San Francisco, United States on Wednesday, April 2, 2025.
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