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How a Simple WhatsApp Chatbot Helped 1.5 Lakh Indians Fix Potholes, Tackle Floods & More
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How a Simple WhatsApp Chatbot Helped 1.5 Lakh Indians Fix Potholes, Tackle Floods & More
When floods swept across Punjab this year, Ranveer, a 24-year-old social activist from Mansa, watched his village disappear under muddy water. Homes stood drenched, walls cracked, roofs leaking. Families huddled together, unsure whether help would ever arrive. “I remember walking through the lanes, seeing despair on every face,” he recalls. “I wanted to do something, but I wasn’t an official. Who would listen to me?” What he did have was a small…
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