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Households to Receive up to £2,000 Compensation for Water Service Failures

On July 2, the UK government revealed that water companies in England will increase compensation payments to as much as £2,000 for issues like flooding and low water pressure.
This change follows widespread public anger over polluted waters, rising bills, and perceived water company failings, prompting a sector reform effort and the first compensation increase in 25 years.
The Guaranteed Standards Scheme now increases compensation for internal flooding from £1,000 to £2,000 and raises low water pressure payments from £25 once yearly to £50 up to five times annually, with automatic crediting from July 2.
David Black, Ofwat's chief executive, emphasized that compensation levels should adequately reflect the significant distress customers experience when water supply standards are not upheld, particularly during issues like supply interruptions and sewer flooding.
These measures aim to restore trust by holding companies accountable and improving protections, while Defra works to expand compensation triggers and further safeguard customers.

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Swindon Advertiser

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Water firms to pay up to £2,000 compensation to households

Compensation payments will automatically be credited to the accounts of eligible customers with immediate effect.

2 days ago·Swindon, United Kingdom

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Birmingham Mail

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UK households could be owed £2,000 from failing water firms - Birmingham Live

Compensation payments will increase up tenfold from July 2 for problems such as low pressure, disruptions to supply or sewer flooding. Do you think this is a good idea?

2 days ago·Birmingham, United Kingdom

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Daily Express

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UK households could be owed £2,000 from failing water firms

Compensation payments will increase up to tenfold from July 2 for problems such as low pressure, disruptions to supply or sewer flooding.

2 days ago·United Kingdom

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LBC

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Water firms will be forced to pay households up to £2,000 in compensation over failures in new crackdown on sector

Water firms will be forced to pay households in England up to £2,000 for service failures as part of efforts to reform the sector, the Government has announced.

3 days ago·London, United Kingdom

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