Homeowner Satisfaction with Mortgage Servicers Declines Sharply, J.D. Power Finds

Homeowner Satisfaction with Mortgage Servicers Declines Sharply, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Jul 24, 2025-

Customer satisfaction with mortgage servicers is fading

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D. Power‘s 2025 U.S. Mortgage Servicer Satisfaction Study, released onThursday. J.D. Power said the gap comes down to communication and service. While 30-year mortgage rates remain high at roughly 6.8%, that’s not the main reason why customer satisfa…