HiringBranch Study: Scoring Soft Skills Separately Weakens Frontline Hiring Predictions

HiringBranch Study: Scoring Soft Skills Separately Weakens Frontline Hiring Predictions

On the You Should Know podcast, HiringBranch Chief of Research and Development Assaf Bar-Moshe unpacks new research showing that evaluating empathy, acknowledgment, active listening, and reassurance together produces stronger hiring predictions than scoring each skill on its own.

New Research Challenges Single-Skill Scoring in Frontline Hiring

A new study from HiringBranch, a Montreal-based assessment company, suggests that evaluating soft skills such as empathy, active listening, and reassurance as isolated scores may undermine the accuracy of frontline hiring decisions. The research, discussed in the latest episode of the podcast You Should Know, challenges a common pre-employment screening practice and offers a more integrated alternative. The episode, titled “Assessing Skills One …