Mobile Operators: Orange and Free Beat Sfr on Customer Satisfaction

economiematin.fr

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Published on 16 February 2026, the Arcep press briefing "Regulation by data" synthesizes the results of its annual observatory, based on a survey conducted in the autumn of 2025, and draws up in parallel the 2025 balance sheet of the platform "J-alert l-Arcep". Operators: the 2026 ranking of satisfaction in France L-Arcep indicates that "general consumer satisfaction is on the rise with a general average of 7.9/10", according to its press releas…

Clubic.com

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ARCEP Observatory 2026, published this Monday, reveals a record satisfaction of French mobile subscribers. The operators Orange, Free, SFR and Bouygues have all made progress on network quality and loyalty.

Presse-citron

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Are the French really satisfied with their mobile operator? L的Arcep unveils its new barometer, and the results confirm a well-established hierarchy between Orange, Free, SFR and Bouygues Telecom.

FrAndroid

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Arcep has just published its major annual health check of the telecoms sector in France. While our overall internet connection is slowly improving and outages are becoming less frequent, a real scourge is exploding and disrupting our daily lives: aggressive sales tactics and phone number spoofing. [Read more] Subscribe to Frandroid on Google so you don't miss any articles!

Freenews

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Free customer satisfaction is still growing according to Arcep. This is indicated by the latest annual observatory published by the telecom regulator and Free rises n°1 ex-aequo on the quality of mobile services and confirms its position as the first alternative operator on the fixed. The price war is no longer enough to allow operators to [...]