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Hanchen Su Contributes to Advancing LLM-Friendly Knowledge Representation for Customer Support Automation
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Hanchen Su Contributes to Advancing LLM-Friendly Knowledge Representation for Customer Support Automation
At the 31st International Conference on Computational Linguistics (COLING 2025), researchers affiliated with a leading Silicon Valley technology company presented a study titled “LLM-Friendly Knowledge Representation for Customer Support,” which explores a new framework designed to help Large Language Models (LLMs) interpret and apply enterprise workflows more effectively. The research introduces an approach that restructures complex operational…
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