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Halifax Water investigating ‘privacy incident’ on its online portal
Halifax Water's Customer Connect portal remains offline amid investigation; customers warned about potential phishing calls after a privacy breach with no financial data exposed.
- Halifax Water said it is investigating a privacy breach involving its Customer Connect online portal and has temporarily shut the portal while securing systems.
- Activating its incident response process, Halifax Water has not determined when the unauthorized access occurred and notified Halifax Regional Police, the Nova Scotia Regulatory Appeals Board, and the Nova Scotia Privacy Office.
- The Customer Connect portal provides alerts, water usage, and billing info, while Halifax Water warns customers to ignore suspicious contacts and verify via the official Halifax Water website.
- Halifax Water says there is no indication that financial information is at risk and an update is expected on Monday, with strengthened protections before restoring the portal.
- In 2023, Halifax Water reported the MOVEit file transfer service compromise that exposed around 25,000 account numbers and names but no financial records.
5 Articles
5 Articles
Halifax Water investigating 'privacy incident' on its online portal
Halifax’s water utility says it has temporarily shut down its customer connect online portal as it investigates unauthorized access associated to the portal. In a media release on Friday afternoon, Halifax Water says it has no indication that financial information is at risk, and it has activated its “incident response process”. “If you receive a […]
Halifax Water Customer Portal Privacy Incident Investigation
Halifax Water release: Halifax Water has temporarily shut down its Customer Connect online portal while we investigate unauthorized access to information associated with the portal. There is no indication that financial information is at risk. Halifax Water has activated its incident response processes and has notified the appropriate authorities. We apologize for the concern and inconvenience this may […] More
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