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AI Has Not Turned Out to Be as Effective as They Thought: 50% of Companies that Wanted to Replace Their Employees with AI Are Backing Out
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Half of the companies planning to replace customer service with AI are moving backwards a study indicates that the human-free call centre is not yet technically feasibleBusinesses are investing heavily and adopting general AI. Some of them have rushed to replace their customer service staff with AI systems to reduce costs and increase productivity. However, a survey by IBM revealed that most AI projects have been successful in reducing costs and…
Artificial intelligence has become the central subject of many people’s speech and where companies are investing billions of dollars. It was in 2022 and 2023 that the boom began for AI and even though it has been a few years, we have not seen that interest in AI has disappeared. In fact, more and more money is being invested in its development, but not everyone shares this view. According to them, half of the companies that intended to replace c…
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