Guests Less Satisfied with Hotel Food Operations Run by Third-Parties: Report

Guests ‘significantly’ less satisfied with F&B at hotels run by third-party management: report

Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.

Guests less satisfied with hotel food operations run by third-parties: report

Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.

Hotel Management Companies Face Food and Beverage, Facilities Maintenance Challenges as Operating Expenses Rise, J.D. Power Finds

Rising operating costs are putting pressure on third-party hotel management companies as they work to deliver the experiences guests expect. According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, guest satisfaction declines significantly year over year in the areas of food and beverage quality and facilities maintenance as management companies contend with increasing operating …

J.D. Power: Satisfaction at Third-Party Managed Hotels Declines

TROY, Michigan—According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark, guest satisfaction declined significantly year over year in the areas of food and beverage quality and facilities maintenance as management companies contended with increasing operating costs. “In hotels where the owner is not operating the property, guest satisfaction ultimately rests with third-party management companies tha…