Guest Op-Ed: Why high-poverty cities like Trenton need an Office of Quality

Guest Op-Ed: Why high-poverty cities like Trenton need an Office of Quality

High-poverty cities often share the same frustrations: slow permits, repeat repairs, missed deadlines, rising costs, and services that never seem to improve. These problems are often blamed on funding. But more often, they are the result of how government operates—how work is organized, measured, and managed. Cities fail not because they lack a mission statement, but because they lack a system that connects that mission to execution and accounta…