Major Changes to Several Greggs Stores - What Customers Can Expect
- Greggs began trialling changes in at least five UK stores in 2025 by moving sandwiches and drinks from self-service fridges to behind counters to curb theft.
- This move responds to a rise in shoplifting and anti-social behaviour, with theft incidents increasing by 20% in 2024 according to official UK statistics.
- The trial includes high-security doors, panic alarms, and instant image sharing with police, while some staff wear body cameras to enhance safety and deter criminals.
- Greggs explained that these measures are being tested in selected stores facing higher incidents of anti-social behaviour and reassured customers that they will continue to have access to the complete selection of affordable and popular products.
- The changes aim to improve safety for staff and customers amid increasing retail crime, while no plans exist to extend the trial beyond the affected stores.
10 Articles
10 Articles


Greggs ditches self-service fridges in some stores to curb shoplifting
Its shop in Whitechapel, east London, is among those where it has launched the initiative.

Greggs makes major change to stores in bid to tackle soaring shoplifting rates
GREGGS is ditching its self-serve fridges to try to tackle soaring shoplifting rates. Items such as sandwiches and bottled drinks have been moved behind the counter in at least five of its branches. Greggs is ditching its self-serve fridges to try to tackle soaring shoplifting rates The trial follows a Sun investigation which showed that brazen thieves were targeting some shops every 20 minutes. A Greggs in Whitechapel, East London, is one where…
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