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Major Changes to Several Greggs Stores - What Customers Can Expect

  • Greggs began trialling changes in at least five UK stores in 2025 by moving sandwiches and drinks from self-service fridges to behind counters to curb theft.
  • This move responds to a rise in shoplifting and anti-social behaviour, with theft incidents increasing by 20% in 2024 according to official UK statistics.
  • The trial includes high-security doors, panic alarms, and instant image sharing with police, while some staff wear body cameras to enhance safety and deter criminals.
  • Greggs explained that these measures are being tested in selected stores facing higher incidents of anti-social behaviour and reassured customers that they will continue to have access to the complete selection of affordable and popular products.
  • The changes aim to improve safety for staff and customers amid increasing retail crime, while no plans exist to extend the trial beyond the affected stores.
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The Sun broke the news in United Kingdom on Sunday, May 18, 2025.
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