Don't Believe Your Eyes: Google Says It Isn't Revoking Access to Purchased Movies
Google says the user should still be able to watch the trilogy, but the customer reports app crashes and missing titles across Google TV devices.
6 Articles
6 Articles
Google Apologizes for Vanished Lord of the Rings Purchase
If you’re tired of censorship and surveillance, subscribe to Reclaim The Net. “We want to apologize for the frustration you’ve experienced over your Lord of the Rings: Extended Edition Trilogy,” a senior support specialist wrote to the customer whose films vanished from his Google Play library four years after he paid for them. “You should always be...
Don't believe your eyes: Google says it isn't revoking access to purchased movies
TL;DR Last week, a Google Play user reported that Google had revoked access to their purchased The Lord of the Rings Extended Edition trilogy. The problem now appears to be a technical issue, as Google says the affected user should still have access to the films. Google eventually issued the user a refund in the form of store credit. The user says they still can’t access the films. Recent events are reminding us that purchasing digital content …
The Extended Editions of "The Lord of the Rings" were sometimes no longer found for a buyer. The case shows why active licenses alone do not guarantee access to paid content.
One Lord of the Rings fan is fighting back after Google removed the extended edition from their digital library
It seems as though digital libraries will never really replace physical media, as one film fan is learning after Google removed the complete Lord of the Rings extended edition trilogy from their library. Earlier this August, one Lord of the Rings fan went to his Google Play account to find the trilogy missing. But when they brought the matter up to Google, the site said that even though the user paid for the trilogy, the content had been removed…
A few days after the apparent disappearance of the trilogy of the Lord of the Rings purchased from a user's library, Google's support changed version: the licenses would be intact, and the fault would be a display bug. An explanation that reassures... without convincing completely.
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