My Pixel Support Nightmare Convinced Me to Never Go Back to Google

Google Pixel 10 Trade-In Nightmare Reveals Systemic Support Failures

In the competitive world of smartphones, where hardware innovation often grabs headlines, the backbone of customer loyalty increasingly hinges on post-purchase support. For Google, the maker of Pixel devices, this reality has come into sharp focus through a recent ordeal that underscores broader challenges in its customer service apparatus. A user’s attempt to trade in an older device for the new Pixel 10 devolved into a protracted saga, reveali…

My Pixel support nightmare convinced me to never go back to Google

Google has long treated the Indian market like a second-class citizen, and to be fair, it had its reasons. It wasn’t selling nearly as many phones as Samsung, Apple, or even OnePlus. That’s the reason only the A-series Pixels made it to India for years. But things have been changing slowly but surely. Google recently announced an assembly line in India, and around mid-2025, it finally launched its own online Google Store here, complete with firs…