Ride-Hailing Aggregators Told to Remove Tipping Prompts
MoRTH said tips must be voluntary and shown only after a trip ends, with aggregators passing the full amount to drivers.
- On Wednesday, the Ministry of Road Transport and Highways directed motor vehicle aggregators to remove pre-trip and mid-trip tipping prompts from their applications with immediate effect, enforcing compliance with the Motor Vehicle Aggregator Guidelines, 2025.
- Authorities identified aggregators displaying manipulative options such as "Advance Tip" and "Improve your chances of quicker ride confirmation" before ride completion, creating false impressions that tipping would improve driver acceptance or service quality.
- The directive prohibits any tipping mechanism that is "misleading, manipulative, or otherwise in violation of the Consumer Protection Act, 2019," ensuring tips remain voluntary and occur only after journey completion.
- "Any interface or functionality inconsistent with the above provisions should be suitably modified without delay," the directive said, requiring aggregators to review digital platforms immediately for full compliance.
- Earlier on Tuesday, the Uttar Pradesh government decided to make state registration mandatory for app-based ride-hailing service providers such as Ola and Uber, adding new compliance requirements across states.
24 Articles
24 Articles
No Tip Before Trip: Centre cracks down on Pre-Ride tipping prompts on Uber, Ola, and Rapido
In a move aimed at protecting passengers from coercive and potentially misleading payment practices, the Ministry of Road Transport and Highways (MoRTH) has directed ride-hailing aggregators to immediately remove pre-ride tipping prompts from their digital platforms. The directive means passengers booking cabs through platforms such as Uber, Ola and Rapido can no longer be prompted to pay an advance tip before their journey begins, particularly …
Tips can't replace fares: TGPWU demands transparent fee structure
Hyderabad: The Telangana Gig and Platform Workers Union (TGPWU) on Thursday, August 13, welcomed the Central government’s clarification on tipping but stated that voluntary tips cannot substitute fair fares. The organisation, along with the Indian Federation of App-Based Transport Workers (IFAT), supported the government’s stance that tipping on app-based rides must remain voluntary and offered only after completion of the journey. However, TGPW…
Government Orders Uber, Ola, Rapido And Other Ride-Hailing Apps To Remove Pre-Ride Tip Feature
Time when online cab or ride booking has become a daily norm, the Ministry of Transport and Highways (MoRTH) has directed all cab aggregators including ride hailing platforms - Ola, Uber, Rapido and others, to remove the pre- ride tipping feature
Centre tells Ola, Uber and Rapido to remove pre-ride tip option from apps
In a major development, the Ministry of Road Transport and Highways (MoRTH) has issued strict directives asking all cab aggregators to remove the pre-ride tip feature from their apps and ensure strict compliance with the Motor Vehicle Aggregator Guidelines, 2025. The transport ministry in it's directive said that the attention of this ministry has been drawn to the display by certain ride aggregators of prompts/options such as "Advance Tip", "Ch…
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