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Going digital should not be the reason for poorer services

Summary by The Straits Times
Instead of using technology to replace human interaction, companies should use it to enhance the overall customer experience Read more at straitstimes.com.

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Going digital should not be the reason for poorer services

Instead of using technology to replace human interaction, companies should use it to enhance the overall customer experience Read more at straitstimes.com.

·Singapore
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  • 100% of the sources lean Right
100% Right
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The Straits Times broke the news in Singapore on Friday, April 4, 2025.
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