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From the Call Center to the Ai Headquarters: the Silent Revolution in Customer Service

Summary by adesso.de
Customer expectations are rising, specialists are missing – and at the same time artificial intelligence is opening up new possibilities: AI agents take over routine requests, relieve employees and sustainably improve the customer experience. The blog post shows how energy companies master the transformation – with concrete examples, advantages and an immediately operational solution.
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Customer expectations are rising, specialists are missing – and at the same time artificial intelligence is opening up new possibilities: AI agents take over routine requests, relieve employees and sustainably improve the customer experience. The blog post shows how energy companies master the transformation – with concrete examples, advantages and an immediately operational solution.

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adesso.de broke the news in on Wednesday, July 2, 2025.
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