From Reception to Delivery, Vectra Personalizes Customer Experience

Globo

Lean Right

Factuality

Ownership

Vectra was the first builder of the city to structure a department of its own to follow the relationship with customers, called Customer Success. The area monitors the shopping day, applies satisfaction surveys and guides the attention teams on how to improve the experience offered at each stage. Vectra's commercial manager, Thiago Zanluchi, states that weekend coffees are a way to offer a differentiated reception for those who visit the decorat…