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From Lead to Loyalty: How Customer Success Drives B2B SaaS Growth - The Investor's Podcast Network
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From Lead to Loyalty: How Customer Success Drives B2B SaaS Growth - The Investor's Podcast Network
From Lead to Loyalty: How Customer Success Drives B2B SaaS Growth Customer success is often treated like the caboose of the sales train—a department that kicks in only after the contract is signed. But if you ask me, it’s actually the engine. In my years working across various SaaS products, I’ve seen firsthand how customer success isn’t just about retention—it’s a growth driver hiding in plain sight. Instead of throwing resources at top-of-funn…
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