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From Chatbot to Full Multimodal: A Practical CX Roadmap
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1 Articles
From Chatbot to Full Multimodal: A Practical CX Roadmap
From an organizational perspective, the case for multimodal AI agents in CX is fairly open and shut. Multimodal can enable richer, visual, voice-enabled interactions that lead to better outcomes, reduce customer effort, and build the kind of trust that text-only AI consistently struggles to earn. So why are some organizations still seemingly wary of adopting the technology? For Shan Lilja, Co-Founder of Mavenoid, it’s more about familiari…
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